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Update on yesterday's rant

http://planetorganics.com responded well to my complaint about their survey prize referenced in yesterday's post.

Yay for responsive customer service!

Comments

( 6 comments — Leave a comment )
red_frog
Nov. 16th, 2004 07:00 pm (UTC)
Curious
What'd they say?

(For the record, I'd also rather gnaw off my own arm than win a meeting with anything called a "fitness guru".)
firecat
Nov. 16th, 2004 07:11 pm (UTC)
Re: Curious
They said:
Thanks for your email. I have to acknowledge this was something we did
not consider as we put together a prize and we certainly know that many      
of our customers don't necessarily exercise regularly nor do we expect
them to.

I would be happy to send you a complimentary $28 delivery if you would
take the four minutes to fill out the survey. We do value your opinion.

Let me know.

Thanks,
[name of cofounder]
mittelbar
Nov. 16th, 2004 08:31 pm (UTC)
Re: Curious
Pretty impressive.
firecat
Nov. 16th, 2004 09:51 pm (UTC)
Re: Curious
I thought so. I don't even care about the complimentary delivery. I care that he admitted they hadn't thought about it.
rowanf
Nov. 16th, 2004 07:28 pm (UTC)
And the survey did have a Loooooong box for comments. I wrote them quite a few things including a comment about the fitness guru not being a draw. :-)
firecat
Nov. 16th, 2004 09:52 pm (UTC)
Excellent!
( 6 comments — Leave a comment )

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