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Nutty online banking security stuff

I have a mortgage and I pay it online. When I log into the account, this is what usually happens:

1. They demand that I change my password to something different from what it was before. So I do it. I believe that the strongest passwords include letters, numbers, and symbols. So I enter a password like that. Then they tell me I can't use any symbols. So I have to redo it to something less secure.

I have a program that stores all my passwords now, but before I had that, I had trouble remembering what password I was using for this site (because I constantly had to change it and couldn't use symbols) and I kept having to call them up and get them to reset the account.

2. They demand that I answer a "security question" that I previously set up.

3. When I confirm my payment, they demand that I enter the last 4 digits of my social security number.

This seems ridiculous, especially since a mortgage account ONLY INVOLVES MY GIVING THEM MONEY. I can see reasons for using multi-factor security to protect checking accounts and credit accounts, but I can't think of any reason for someone to hack into a mortgage account.

This entry was originally posted at http://firecat.dreamwidth.org/732697.html, where there are comments.

Comments

( 6 comments — Leave a comment )
mjlayman
Jul. 31st, 2011 12:40 am (UTC)
I pay my mortgage through my credit union and there's only the password to the credit union to put in.
e4q
Jul. 31st, 2011 04:31 pm (UTC)
maybe they think that if someone hacks into your account that means they can move into your house.

these people are beyond stupid. i know i would benefit from online banking, but i really can't be bothered with the rigmarole. bad enough having to have passwords for all the other stuff i do online. if you knew some of my passwords you would be SO ASHAMED of me.
firecat
Jul. 31st, 2011 05:51 pm (UTC)
maybe they think that if someone hacks into your account that means they can move into your house.

No way! They'd have to get past my ATTACK CATS!

if you knew some of my passwords you would be SO ASHAMED of me.

I recently discovered that one of my passwords that I thought was fairly unusual was in the top 100 frequently used passwords found when Gawker's password database was hacked. Fortunately it wasn't one I used for things I actually cared to keep secure, but still, embarrassing.
e4q
Jul. 31st, 2011 06:12 pm (UTC)
i just can't be bothered. i should. maybe one day...

it's like tidying the flat...
pyrzqxgl
Aug. 2nd, 2011 07:37 am (UTC)
My credit union makes me change my password every 90 days, and each password has to be exactly 8 characters long with at least one letter, one number, one symbol. It usually takes me multiple tries to remember what I last changed it to, and the 8 characters used to throw me because I don't usually think about length when trying to reconstruct what I probably would have used for a password with any particular site.
jenk
Aug. 2nd, 2011 06:34 pm (UTC)
I have been known to use 1sDumbPW for a site that requires exactly 8 characters, a mix of upper and lower case, and at least one numeral (but no symbols).

Most of my passwords have at least 15 digits.
( 6 comments — Leave a comment )

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