But did they have to gender it?
"Carly appears in the center of a monopoly-board screen that offers a menu of city departments and services. The Virtual Receptionist is designed to greet visitors and provide much of the assistance a human used to offer.
Residents can access the kiosk via the touch screen monitor, by tapping on the icons that surround her, gaining access to valuable information including department phone numbers and directions to the many city hall offices. In addition, when you click on Carly she begins talking and explaining what services are on the first floor and the second floor, and what services the city provides.