1. They demand that I change my password to something different from what it was before. So I do it. I believe that the strongest passwords include letters, numbers, and symbols. So I enter a password like that. Then they tell me I can't use any symbols. So I have to redo it to something less secure.
I have a program that stores all my passwords now, but before I had that, I had trouble remembering what password I was using for this site (because I constantly had to change it and couldn't use symbols) and I kept having to call them up and get them to reset the account.
2. They demand that I answer a "security question" that I previously set up.
3. When I confirm my payment, they demand that I enter the last 4 digits of my social security number.
This seems ridiculous, especially since a mortgage account ONLY INVOLVES MY GIVING THEM MONEY. I can see reasons for using multi-factor security to protect checking accounts and credit accounts, but I can't think of any reason for someone to hack into a mortgage account.
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