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When Aahz and I went to Wiscon, we flew into Chicago and rented a car from Enterprise to drive to Madison.

Because there are a kazillion toll booths along the route, we rented an automatic toll transponder along with the car.

A couple of days ago I get in the mail from Enterprise two separate notices that we failed to pay tolls at certain places and so they were going to charge us the tolls plus fines plus administrative fees. The total amount is about $30.

I go to the Enterprise web site and there is a form to fill out to appeal toll violations. I fill it out and say I don't owe these tolls because I rented a transponder from them.

Today I get an email from Enterprise saying that I have to phone their "specialized group of citations specialist who handle tolls" [sic] and leave them a voicemail, and they will call me back. The number I have to call is not a toll-free number. (Of course, why would they have a toll-free number for toll citations?)

I looked this up online and found a bunch of other people complaining about toll violations they got from Enterprise for places they were nowhere near in an Enterprise rental car or times when they were not using an Enterprise rental car. In my case at least they got it right that I was on that tollway at the times listed. But honestly, how hard is it for them to correlate the date and time of the toll violation with the fact that the renter for those dates and time rented a transponder from them?

I don't care about $30 but I do care about being ripped off in such a blatant and clumsy manner, and I do care about my time.

I also hate having to switch my business to a different rental agency to avoid this bullshit.

This entry was originally posted at http://firecat.dreamwidth.org/846879.html, where there are comment count unavailable comments. I prefer that you comment on Dreamwidth, but it's also OK to comment here.


( 4 comments — Leave a comment )
Jul. 11th, 2014 03:49 pm (UTC)
I wonder how much ripping people off adds to their bottom line?
Jul. 11th, 2014 05:08 pm (UTC)
Probably a lot. Especially since a lot of car rentals are for business travel where the person traveling is different from the entity paying and from whoever is managing the paperwork.
Jul. 11th, 2014 03:49 pm (UTC)
While Enterprise is not blameless, the toll-taking technology is not reliable. Look into media reports on the GGB going full-electronic. There was a class action suit recently filed regarding the volume of bogus toll citations and the predatory practices of the public entities/private vendors involved in toll collecting. It's a cluster situation.
Jul. 11th, 2014 05:06 pm (UTC)
Good point. I'm sure there are multiple scammers involved.
( 4 comments — Leave a comment )

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